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Processes consumer complaints against insurance companies, agents, brokers and adjusters, answers inquiries concerning insurance and performs certain investigative activities. Conducts investigations, gathers evidence and effects arrests for insurance frauds and related crimes. Educate and protect users of financial products and services, and ensures that users are provided with timely, accurate and understandable information.

The Office of the Flood Insurance Advocate advocates for the fair treatment of policyholders and property owners by providing education and guidance on all aspects of the National Flood Insurance Program. If your have utilized existing resources (insurance agent, National Flood Insurance Program (NFIP) insurance company and/or the NFIP Help Center) and are still frustrated and confused, request assistance from the Office of the Flood Insurance Advocate on the issue you have been unable to resolve. Visit the OFIA's webpage at www.fema.gov/flood-insurance-reform-flood-insurance-advocate where your may submit questions and inquiries via the "Ask a Question" Link. An Advocate Representative will respond as soon as possible with additional information on how the questions or concerns will be handled. Online questionnaire only.

Offers information for those needing help with all kinds of insurance questions, or how to go about looking for specific insurance, and guides individuals to agencies which can help them complete the process.

The Office of the Flood Insurance Advocate advocates for the fair treatment of policyholders and property owners by providing education and guidance on all aspects of the National Flood Insurance Program. If your have utilized existing resources (insurance agent, National Flood Insurance Program (NFIP) insurance company and/or the NFIP Help Center) and are still frustrated and confused, request assistance from the Office of the Flood Insurance Advocate on the issue you have been unable to resolve. Visit the OFIA's webpage at www.fema.gov/flood-insurance-reform-flood-insurance-advocate where your may submit questions and inquiries via the "Ask a Question" Link. An Advocate Representative will respond as soon as possible with additional information on how the questions or concerns will be handled. Online questionnaire only.

Provides assistance for consumers who want to register complaints regarding quality of care received by medical professionals.

Provides assistance for consumers who want to register complaints regarding quality of care received by medical professionals.

Processes applications for a variety of health insurance programs.

CHAMP is designed to help individuals and their families resolve issues in accessing substance use disorder and mental health services.

CHAMP is designed to help individuals and their families resolve issues in accessing substance use disorder and mental health services.

CHAMP is designed to help individuals and their families resolve issues in accessing substance use disordCHAMP is designed to help individuals and their families resolve issues in accessing substance use disorder and mental health services.er and mental health services.

Processes consumer complaints against insurance companies, agents, brokers and adjusters, answers inquiries concerning insurance and performs certain investigative activities. Conducts investigations, gathers evidence and effects arrests for insurance frauds and related crimes. Educate and protect users of financial products and services, and ensures that users are provided with timely, accurate and understandable information.

Processes applications for a variety of health insurance programs.

Safeguards the rights of health care consumers statewide through investigation of and enforcement against insurers, providers, drug companies, and other individuals and entities that engage in fraudulent, misleading, deceptive, or illegal practices in the health care market. Offers a toll-free Healthcare Helpline which provides information and assistance to help resolve consumer health-related complaints and make sure consumers and patients get access to the health care they are entitled to. Can help consumers to:

• Challenge health insurers that won’t cover their provider costs
• Navigate the complex health care system
• Target health care organizations that have fraudulent, misleading, or deceptive practices

Also educates New Yorkers about the rights and protections they have available to them under the Managed Care Bill of Rights and other health and consumer protection laws, and advocates for legislation and policy initiatives to enhance the rights of health care consumers and their ability to access quality, affordable care in New York State.