Utility Disconnection Hotline - Neighborhood Legal Services
47 Court St, Buffalo, NY 14202
Eligibility
Persons who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. Certain income and asset guidelines apply; call for guidelines.
Service Area: Erie & Niagara Counties.
Hours
Monday-Friday, 9am-4:30pm.
Closed December 25th - January 1st and all major holidays.
(716) 847-0227
Fax·
Fax
(716) 201-0046
Voice·
Main Phone - Niagara County
(716) 847-0650
Voice·
Main Phone - Erie County
Website
https://www.nls.org/Application process
If denied HEAP or Emergency Utility Assistance by ECDSS, get the denial in writing, call 716-847-0650 (Erie County) or 716-201-0046 (Niagara County) immediately, and ask for the Utility Disconnection Hotline or state that you have a utility problem. You will be prompted to leave a message and a staff member will call you back.
Fees
None.
Service area
Niagara County, NY
Erie County, NY
Provides free information, referrals, advice, and representation to persons who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. If denied, applicants should get their denial in writing then call the Utility Disconnection Hotline for possible representation. The applicant has 60 days from the date of denial to request a Fair Hearing.
Last assured
06/23/2026
Providing organization
Neighborhood Legal Services (NLS), Inc.