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Buffalo Water Affordability Program

Resource Name:Buffalo Water Affordability Program

address

281 Exchange St, Buffalo, NY 14204

Eligibility

Eligibility is determined by income and household size. Must be:
  • City of Buffalo resident
  • Low or very low income (call or email for income requirements)
  • Responsible for paying the water bill (documented either by account name or by lease agreement)
  • Owner or renter of household applying
Additional discounts are available to senior citizens (see Intake / Application Process for details).

Hours

Monday-Friday, 8:30am-4pm.
716-847-1065

Voice

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Customer Service & Billing

(716) 847-1065

Voice

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UFPO Mark Outs

(716) 847-1065

Voice

·

Dispatch (After Hours or Emergency Leak Reporting)

(716) 847-1065

Voice

·

Permits/Inspections

(716) 847-1065

Voice

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Back Flow Prevention

(716) 847-1065

Voice

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Water Quality Complaints & Questions

716-847-1065

Voice

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Service Inspections & Permits

(716) 847-1065

Voice

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Customer Service/Billing

716-847-0150

Voice

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Fax

Application process

Several application options available:
  • Apply online using Get Water Wise Buffalo. Must submit documents to verify income and residency. SNAP, HEAP, SSI, or Public Assistance enrollment automatically provides proof of eligible income. Application should take about 10 minutes.
  • Call or email for application form. Fill out application form completely and submit along with copies of the following documents via mail (281 Exchange St, Buffalo, NY 14204), fax (to 716-847-0150), or email (to [email protected]).
Documents needed to apply:
  • Water bill
  • Proof of income (Current PA, SNAP, HEAP, or SSI proof is automatically approved)
  • Proof of ownership if homeowner OR copy of lease/landlord statement showing the tenant is responsible to pay water bill if renter
Applicant must re-apply every year. Discount ends December 31st of each year, so it's best to apply at the beginning of each year to receive the full 12 months of the discount. For additional discounts, seniors should bring a copy of their enhanced STAR tax exemption to the water department at City Hall (Room 1038) to receive the discounted rate.

Fees

Free.

Service area

14241, NY 14222, NY 14201, NY 14269, NY 14226, NY 14213, NY 14211, NY 14265, NY 14227, NY 14224, NY 14240, NY 14270, NY 14264, NY 14208, NY 14273, NY 14280, NY 14276, NY 14219, NY 14205, NY 14218, NY 14233, NY 14260, NY 14272, NY 14225, NY 14216, NY 14204, NY 14214, NY 14267, NY 14207, NY 14221, NY 14223, NY 14217, NY 14209, NY 14203, NY 14231, NY 14215, NY 14212, NY 14220, NY 14210, NY 14261, NY 14202, NY 14206, NY 14228, NY 14263, NY
Allows low-income households (owners or renters) to receive a discount on their quarterly water bills. Discount for low-income households is $15.00 per quarter ($60 per year), and discount for very low-income households is $22.50 per quarter ($90 per year). Additional discounts are available to senior citizens (see Intake / Application Process below). Program be accessed via Get Wise Water Buffalo, an official Affordable Water Program assistance tool available online.

Last assured

03/26/2019

Providing organization

Buffalo Water