HELP CENTER AND COMPLAINT DEPARTMENT | NEW YORK STATE PUBLIC SERVICE COMMISSION
Empire State Plaza, Albany, NY 12223
Eligibility
New York State residents
Hours
Mon-Fri, 8:30 am-4:00 pm
(800) 335-2120
Voice·
NYS Public Service Commission Opinion Line
(800) 342-3377
Voice·
Billing Complaints
(800) 342-3355
Voice·
Gas and Electric Service Shut Off Hotline
(518) 474-7080
Voice·
Main
Website
https://dps.ny.gov/Application process
Call for Information
Fees
None/Not Applicable
Service area
NY
Provides assistance for any utility customer to file a complaint with or ask a question of the Commission relating to their electric, gas, steam, telephone or water service when the customer has not obtained a satisfactory resolution of a dispute or problem with the utility company. Complaints may involve bills for utility service, deposit requests, negotiations for deferred payment agreements, service problems, or other utility-related issues.
Last assured
03/12/2024
What's Here
Providing organization
NEW YORK STATE PUBLIC SERVICE COMMISSION
Offers assistance with complaints about any cable, telephone, gas, electric or water when difficulty cannot be resolved with the company itself.