NEW YORK STATE PUBLIC SERVICE COMMISSION | NEW YORK STATE PUBLIC SERVICE COMMISSION
Resource Name:NEW YORK STATE PUBLIC SERVICE COMMISSION | NEW YORK STATE PUBLIC SERVICE COMMISSION
address
3 Empire State Plaza, Albany, NY 12223
Eligibility
Individuals in need of assistance regarding their utility billing and rates
Hours
Shut-off hotline: M-F 8:30AM-4:45PM
(888) 697-7728
Voice
(800) 342-3355
Voice
(800) 662-1220
Voice
(518) 474-7080
Voice
(800) 335-2120
Voice
(800) 342-3377
Voice
Website
https://www.dps.ny.govApplication process
Call for information and services
Fees
None
Service area
New York
Regulates New York State utility billing and rates. Provides assistance to consumers in resolving disputes with utilities. Complaints, inquiries, and comments can be made online, by phone, or by mail.
Last assured
04/13/2026
Providing organization
NEW YORK STATE PUBLIC SERVICE COMMISSION
Regulates New York State utility billing and rates. Provides assistance to consumers in resolving disputes with utilities. Complaints, inquiries, and comments can be made online, by phone, or by mail.