311 Contact Center - City of Buffalo

A "one-stop shop" system with access to City of Buffalo services, information, and non-emergency police services. Residents can dial 311 within city limits, 716-851-4890 outside the city, visit the website, or download the BUFF311 App to report service needs, check on the status of previous service requests, or obtain information regarding city programs. A report or request can be sent anonymously through the 311 applications, made via online requests or by calling the office. However, if you choose this option, you will not be able to track the progress online. For this follow-up information, you may contact the Call Center by phone. Your anonymity will always be respected. The following city service categories are covered by the 311-contact center, website, and app: -POLICE: Noise nuisances, ATVs / Dirt Bikes, Loitering, Report a Tip -ANIMALS: Licensing, Excessive Barking, Animal Cruelty, Outdoor Rodent Bait Boxes (by homeowner or landlord request only) -FORESTRY: City Tree Trimming, City Tree Removal, City Property Tree Planting -STREETS: Potholes, Street Plowing, Sidewalk Repairs, Traffic Signs -SANITATION: Garbage Tote Issue, Street Sweeping, Missed Weekly Pickup -GRAFFITI: Report Location of Graffiti -HOUSING/INSPECTIONS: Request an Inspection, Report Violations, New/Existing Permit Services -UTILITIES: Streetlights, Sewer Authority, Water Authority

08/20/2025